Cancellation/Refund Policies

Order Cancellation

1. Customer-Initiated Cancellations:
   • You can cancel your order within 24 hours of placing it without any charges.
   • If the order has already been dispatched, cancellation requests will not be accepted. In such cases, you may follow the return procedure once you receive the item.
2. BigBee-Initiated Cancellations:
   • BigBee reserves the right to cancel any order under circumstances such as unavailability of stock, issues with the payment method, or discrepancies in the delivery address.
   • In such cases, you will be notified via email, and the full amount will be refunded to your original payment method.

Return and Refund Policy

1. Eligibility for Returns:
   • Returns are accepted if the product is defective, damaged, or significantly different from what was described on the website.
   • To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process:
   • To initiate a return, contact our customer support team within 7 days of receiving your order. Provide your order number, details of the product, and the reason for the return.
   • Our team will review your request and, if approved, provide you with instructions on how to return the item.
3. Refunds:
   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Non-Returnable Items:
   • Certain items such as perishable goods, personalized products, and hygiene-related products (e.g., underwear, swimwear) cannot be returned.
   • Gift cards and downloadable software products are also non-returnable.

Late or Missing Refunds

1. Checking Your Refund:
   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
2. Further Assistance:
   • If you’ve done all of this and you still have not received your refund, please contact us at support@bigbee.in.

Exchange Policy

1. Eligibility for Exchanges:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support team.

Contact Information

For any questions regarding cancellations, returns, or refunds, please contact us at:

• Email: info@bigbee.in
• Phone: +91 9150277033
• Address: United Apiary, 18/34, Sai Nagar 3rd St, Jawahar Nagar Post, Chennai – 600082